FREQUENTLY ASKED QUESTIONS

Who Do I Contact?

Topic	Contact
Address Change	Homeroom Advisor
Attendance	Email a copy of any school excuses to your Homeroom Advisor and/or email to request that a Student Attendance Specialist contact you.
Class Connect Technical Issue	Customer Support (help.k12.com)
Course Change or Addition	Homeroom Advisor
Question About Your Course	Email your Course Teacher or ask during your live class.
Course Materials (Shipment, Returns, Missing, or Damaged)	Customer Support (help.k12.com)
Grades	Email your Course Teacher or ask during your live class.
Online School Issues	Customer Support (help.k12.com)
Opening PDF Links	Customer Support (help.k12.com)
Proof of Enrollment	Email records@heronacademysc.org
DMV Records	Email records@heronacademysc.org
MAP or State Testing	Homeroom Advisor
School Policies and Procedures	Refer to the Parent/Student Handbook. Email questions to your Homeroom Advisor
School Events	Check for announcement in Homeroom Advisor time, ParentSquare, and the Heron Herald Newsletter
Suggestions or Comments	Email your Homeroom Advisor or teacher. You may also contact your schools' principal.
School Records	If you are attending a new school, please have the new school contact us directly at records@heronacademysc.org.
Transcript for High School	Visit Parchment and contact your school counselor with any questions. https://www.parchment.com/